Posted: February 19, 2025 at 9:20 am
By: Lakes Region HVAC
Whether you are signing a service contract for routine tune-ups, installing a new system, or needing a quick repair, choosing the right HVAC company is crucial. Your heating and cooling system is a significant investment, and proper installation and maintenance ensure long-term efficiency and performance. But how do you determine which company to trust? Here are the key factors to consider when making your decision.
A reputable HVAC company should have proper certifications and licensing. One of the top industry standards is the Carrier Factory Authorized Dealer certification, which signifies advanced training, technical expertise, and a strong track record of customer satisfaction. If you can’t find a Carrier Factory Authorized Dealer in your area, at a minimum, ensure the company has state licensing, insurance, and industry-recognized certifications like NATE (North American Technician Excellence).
Carrier Factory Authorized Dealers undergo rigorous training and must maintain high service and performance standards. They also offer exclusive benefits, such as extended warranties and specialized technical knowledge of high-efficiency systems and energy-saving solutions.
A trustworthy HVAC company stands behind its work. Look for businesses that offer warranties covering parts, labor, and service guarantees. Carrier Factory Authorized Dealers, for example, provide extended manufacturer warranties, a 100% satisfaction guarantee, and the assurance that only genuine manufacturer parts are used in repairs. Companies offering clear service guarantees demonstrate confidence in their workmanship and customer service.
A professional HVAC company should be upfront about pricing. Beware of hidden fees or vague estimates. Before any work begins, you should receive a detailed, written estimate outlining labor, equipment costs, and any additional services. If you feel pressured or unclear about costs, consider it a red flag.
In the past, you might have asked family and friends for recommendations. Today, we can access extensive information about a company's reputation at the touch of a button and feel even more confident in our selection. Customer reviews provide valuable insight into a company's reliability, professionalism, and work quality. Seeing what people say and how the company responds, especially to negative or constructive feedback, can show you where their priorities lie. Reviews also prove that a company has a service history and is legitimate.
Beyond installation and repairs, a reputable HVAC company should guide you through all aspects of the process, including available rebates and tax incentives. A top-tier company will help you identify eligible incentives and ensure your system maximizes both short- and long-term savings, primarily through energy efficiency.
Once you have a list of HVAC companies you would like to consider, don't hesitate to ask questions. Here are some example questions to get you started:
Choosing an HVAC company with the right credentials, expertise, and customer service record is an investment in your home’s comfort and efficiency. With these tips, you can feel confident that your system is in capable hands.
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Have another question? Contact the Lakes Region team, and we'll find your solution.
Our clients are homeowners, small business owners, and corporations—and one could be you by calling 603-286-2290 or emailing info@lrhvac.com.
Lakes Region’s expert service technicians and installers are trained in the latest advancements in heating and cooling technologies. We'll help you select the correct comfort system for your home, ensuring that your equipment operates at the highest efficiency — giving you the lowest monthly operating cost.
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Phone: 603-286-2290
Mail: 86 Bay Hill Rd., Northfield, NH 03276
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